About Us

Ingenium Resources specialize in providing effective customer service education and marketing. We analyze and evaluate your specific business. Our customer service training and education will then focus on the following topics:

Effective Complaint Management
The Hostility Curve
Diffusing Anger
Proactive Responsibility
Rules Knowledge

When asked what makes Ingenium Resources different, the answer is simple; our staff are trained on the basic expectations that our company insists on. They are:
Our president, Terri Horn & her husband Joe have over 32 years of management experience, customer service training, marketing, sales and public speaking.  As a manager, Terri knows that your business is only as good as the overall experience your clients receive.
In today's market, the customer experience will determine the viability of your company.

Joe has been a a College and High School Football official for 28 years and offers Football Rules Training to High Schools, Colleges and Universities, giving the coaches access to rules and philosophies that they may not currently utilize.